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How to remove malware on chrome?
#1
Hi, I need some help to remove the malware that appears on my laptop, especially chrome. They appear whenever I click on it. I do not know what to do. I used windows 7. I tried uninstalling, reinstalling or running anti-virus software but still not working. I do not want to reinstall windows because there are very important data in it.
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#2
1. Download MBAM and run a full scan: https://www.malwarebytes.com/mwb-download
2. Reboot
3. Download ADWCleaner and run a full scan: https://www.malwarebytes.com/adwcleaner
4. Reboot
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#3
(08-19-2018, 04:28 PM)Ani Wrote: 1. Download MBAM and run a full scan: https://www.malwarebytes.com/mwb-download
2. Reboot
3. Download ADWCleaner and run a full scan: https://www.malwarebytes.com/adwcleaner
4. Reboot

the only secure way is to format your HDD and re-install Windows from a clean Installation CD. Of course all executable files are lost since they can be infected.
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#4
> the only secure way is to format your HDD and re-install Windows from a clean Installation CD.
Depends on the malware really. If you know what you're doing, in most infection cases you don't need to format, most common adware/malware does not go that deep, and by the user's description this case looks like an adware infection case - it persists if you try removing it normally, it doesn't get removed by regular AVs (they don't act on adware), and it mostly appears on chrome - indicating it's very likely an ad infection.

> Of course all executable files are lost since they can be infected.
Not really. Most malware doesn't go around infecting all of your executables. Sality/Ramnit type viruses - which are the ones who do that - are not that common, and even with an infection like that, you can recover the files with specialized software that restores the files instead of removing them such as SalityKiller from Kaspersky. Obviously, with an infection like that you should never perform a regular AV scan, it will flag every executable and remove it, and you'll end up with an unusable system as soon as it removes infected critical system executables.
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